7web UTILITIES Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including receiving marketing and informational messages via WhatsApp.

1. Information We Collect

We collect the following information when users opt into our service through a WiFi captive portal or application user account:

• Full Name
• Age
• Email Address
• Mobile Number

2. How We Use Your Information

We use your information to:

• Send messages via WhatsApp, including promotional, transactional, and informational content.
• Provide services related to the business where your data was captured.
• Respond to inquiries and customer support requests.
• Comply with legal obligations and service agreements.

We do not track engagement metrics such as read receipts or link clicks.

3. Consent and Opt-Out

By providing your information, you opt-in to receive messages from us via WhatsApp or email. You may opt out at any time by:

• Replying "STOP" to any WhatsApp message.
• Clicking the unsubscribe link in email communications.

Once you opt out, you will no longer receive messages from us.

4. Data Sharing

We share the collected information with:

• WhatsApp Business API for sending messages.
• The business where your data was originally collected, allowing them to communicate with you.

We do not sell or rent your data to third parties.

5. Data Security & Retention

Your data is securely stored on a VPS (Virtual Private Server) with access controlled by SSH keys.

• Data is stored in a MySQL database with password protection.
• The database has no external exposure except for use within our application.
• We retain user data as long as necessary for the purpose it was collected unless required by law to delete it sooner.

6. User Rights

Under South African privacy laws, you have the right to:

• Access, correct, or delete your data.
• Withdraw consent at any time.
• Lodge a complaint with the relevant data protection authority if you believe your data is being misused.

To request access, correction, or deletion of your data, please contact the business that originally collected your data.

7. Third-Party Services Used

We rely on the following services to operate:

• WhatsApp Business API for message delivery.
• SMTP Email Services for email communication.

These third parties have their own privacy policies, which govern how they process your data.

8. Compliance with South African Laws

We comply with South African privacy regulations, including the Protection of Personal Information Act (POPIA). If required by law, we will take additional steps to protect user data.

9. Business Liability

Businesses that use our application are fully liable for how they use the application and the data they collect and share. 7web UTILITIES Service acts solely as a technology partner and is not responsible for the actions or policies of businesses using our platform.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website at https://7web.co.za/privacy.html. If changes are significant, we may notify you via WhatsApp or email.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Email: info@7web.co.za

Website: https://7web.co.za/privacy.html